Update to my previous post

**As an update...** In our staff meeting yesterday we debriefed the situation with the man and the old lady who were arguing, and the general conclusion was that the best approach to such a situation would be to stay physically out of the way (so that you don't get hurt), but to still verbally engage the situation and try to de-escalate it, double-teaming it with another staff member so that each person focused on one of the clients. I'm glad that by God's grace, it worked out ok the way that it actually happened and that none of us got hurt, but that us as staff therefore had the chance to talk about what it would be best to do in a similar situation. It still goes against my instinct to stay physically out of the situation, even when the 91 year old woman is the one provoking the disagreement, but I can also kinda see the point that you won't be able to keep the situation under control if you yourself are hurt and out of commission. sigh. Ah well, at least the important thing for now is that everyone is ok.